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Chief of Staff Toxic Culture

Toxic Culture for Chief of Staff: A Practical Framework

Practical guidance for Chief of Staff professionals facing toxic culture situations.

Recognizing and Responding to Toxic Culture

Toxic culture is harder to address than a bad manager because it's systemic. Here's how to assess your situation.

The Culture Red Flags

Trust your instincts if you see:
  • Blame flows down, credit flows up
  • People are afraid to speak honestly
  • High performers leave, politicians stay
  • Rules apply differently to different people
  • "That's just how things work here" is a common refrain

The Individual vs. Systemic Test

Can you point to specific individuals causing the toxicity, or is it everywhere? If it's specific people, you might outlast them. If it's systemic, the culture won't change until leadership changes.

Your Three Options

  1. Adapt and Survive: Build a protective bubble. Keep your head down, do good work, maintain your network outside the company. This is sustainable short-term.
  2. Fight from Within: Only if you have significant political capital and allies. Most internal reformers burn out or get pushed out.
  3. Strategic Exit: The most common right answer. But do it on your terms, not in a moment of frustration.

The Health Check

If you're having physical symptoms (sleep problems, anxiety, dread), your timeline just shortened. No job is worth your health.

Ready for Personalized Guidance?

Every situation is different. If you want help thinking through yours—with someone who's seen hundreds of similar cases—consider working with a coach.

What you get:
  • A structured conversation to clarify your situation
  • Frameworks tailored to your specific circumstances
  • Scripts you can actually use
  • A clear action plan

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